Larry H. Miller Volkswagen Tucson

2012 Volkswagen Eos Recall

Volkswagen Eos Recall service at Larry H. Miller Volkswagen Tucson in Tucson, AZ

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Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Air Bags

FREE3 OPEN RECALLS

NHTSA campaign 15V483000 · Reported Aug 4, 2015 · 420,000 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Consequence

A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Corrective Action

Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.

Air Bags3

FREE3 OPEN RECALLS

NHTSA campaign 15V483000 · Reported Aug 4, 2015 · 420,000 vehicles affected

Defect

Consequence

A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Corrective Action

Unknown Or Other1

FREE1 OPEN RECALL

NHTSA campaign 18V329000 · Reported May 16, 2018 · 252 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Consequence

If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Corrective Action

Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2012 Volkswagen Eos?

NHTSA has issued four recalls for the 2012 Volkswagen Eos: three affecting Air Bags and one affecting Unknown Or Other.
The Air Bags recalls involve the steering wheel clock spring and driver's frontal air bag inflators. The Unknown Or Other recall concerns modifications that may affect regulatory compliance.

How do I check if my 2012 Volkswagen Eos has an open recall?

You can check your 2012 Volkswagen Eos VIN at NHTSA.gov or receive a free VIN check at our service department.
Bring your vehicle to Larry H. Miller Volkswagen Tucson so our team can verify open campaigns and explain the applicable remedy.

How much does a 2012 Volkswagen Eos recall repair cost?

A 2012 Volkswagen Eos recall repair is free at an authorized dealer when the vehicle is covered by the manufacturer campaign.
The manufacturer specifies the remedy, and an authorized franchise dealer performs covered recall work at no charge to the owner.

Can an independent shop fix a 2012 Volkswagen Eos recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Our factory-trained technicians use manufacturer diagnostic tools and follow Volkswagen recall procedures.

Does an open recall affect the trade-in value of the 2012 Volkswagen Eos?

Buyers and dealers check recall status, so an open campaign can affect the trade-in process; visit our trade-in page to begin.
Completing an eligible recall remedy can provide important documentation when you discuss your vehicle's trade-in.

Recall Service & Dealership Highlights

Protect Occupant Safety

NHTSA identifies three Air Bags recalls for the 2012 Volkswagen Eos. One involves debris that may contaminate and tear the steering wheel clock spring, interrupting the driver's frontal air bag connection so the air bag may not deploy in a crash. Two others address excessive inflator pressure that could cause the driver's frontal air bag inflator to rupture or explode, sending metal fragments toward occupants during deployment and potentially causing serious injury or death. A separate Unknown Or Other recall concerns modifications that may leave the vehicle outside regulatory requirements, increasing the risk of a crash, fire, or injury. Waiting can leave these risks unresolved, so arrange a free VIN check promptly.

Volkswagen Expertise in Tucson

Larry H. Miller Volkswagen Tucson is your authorized Volkswagen service destination in Tucson, AZ. Our factory-trained technicians use manufacturer diagnostic tools, Volkswagen repair procedures, and OEM parts when the campaign calls for replacement components. Eligible recall remedies are performed free of charge, giving you a knowledgeable place to address air bag and compliance concerns. We serve drivers throughout Tucson and nearby communities, including the surrounding Southern Arizona area. Visit us at 900 West Auto Mall Drive for professional recall assistance, clear communication, and a service experience built around your Volkswagen. Our team can explain what the VIN check finds and what the manufacturer remedy involves.

Start With a Free VIN Check

Start by locating your VIN and contacting our service department. We will check for open recalls, explain the campaign that applies, and help you bring the 2012 Volkswagen Eos in for the manufacturer remedy. If you are unsure whether previous recall work was completed, schedule service anyway—the VIN check is free and helps clarify the vehicle's status. Use our online schedule service tool to choose a convenient time, or contact Larry H. Miller Volkswagen Tucson at 520-600-0352. Acting now can help resolve a safety concern without a repair charge when the campaign applies.