Larry H. Miller Volkswagen Tucson

2013 Volkswagen Eos Recall

Volkswagen Eos Recall service at Larry H. Miller Volkswagen Tucson in Tucson, AZ

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Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Air Bags

FREE3 OPEN RECALLS

NHTSA campaign 15V483000 · Reported Aug 4, 2015 · 420,000 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Consequence

A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Corrective Action

Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.

Air Bags3

FREE3 OPEN RECALLS

NHTSA campaign 15V483000 · Reported Aug 4, 2015 · 420,000 vehicles affected

Defect

Consequence

A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Corrective Action

Unknown Or Other1

FREE1 OPEN RECALL

NHTSA campaign 18V329000 · Reported May 16, 2018 · 252 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Consequence

If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Corrective Action

Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Volkswagen Eos?

The 2013 Volkswagen Eos has four NHTSA recalls involving Air Bags and Unknown Or Other components.
Three Air Bags recalls concern the steering wheel clock spring and driver frontal air bag inflators.
One Unknown Or Other recall concerns modifications that may affect regulatory compliance.

How do I check if my 2013 Volkswagen Eos has an open recall?

You can check your 2013 Volkswagen Eos at NHTSA.gov or receive a free VIN check at our service department.
Call Larry H. Miller Volkswagen Tucson at 520-600-0352 or schedule service online.

How much does a 2013 Volkswagen Eos recall repair cost?

A 2013 Volkswagen Eos recall repair costs nothing when the manufacturer remedy is completed at an authorized dealer.
Applicable remedies, including air bag repairs, are performed free of charge to the owner.

Can an independent shop fix a 2013 Volkswagen Eos recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An independent shop may provide other repairs, but recall remedies should be handled through an authorized Volkswagen dealer.

Does an open recall affect the trade-in value of the 2013 Volkswagen Eos?

Buyers and dealers check recall status, so complete open recall repairs before discussing your vehicle’s trade-in value.
When you are ready, visit our trade-in page to begin the valuation process.

Recall Service & Dealership Highlights

Protect Occupant Safety

NHTSA recall information identifies three Air Bags recalls for the 2013 Volkswagen Eos. Debris may contaminate and damage the steering wheel clock spring, interrupting the electrical connection to the driver’s frontal air bag and preventing deployment in a crash. Other recalls warn that excessive pressure may rupture or explode the driver’s frontal air bag inflator, sending metal fragments toward occupants and potentially causing serious injury or death. A separate Unknown Or Other recall involves modifications that may leave the vehicle outside applicable regulatory requirements, increasing the risk of a crash, fire, or injury. Waiting leaves these possible risks unresolved, so check your VIN promptly.

Authorized Volkswagen Care

Larry H. Miller Volkswagen Tucson provides authorized recall service in Tucson, AZ, for drivers from Marana, Oro Valley, Sahuarita, Vail, and surrounding communities. Our factory-trained technicians follow Volkswagen repair procedures and use manufacturer diagnostic tools to identify the correct remedy for your vehicle. When a recall applies, the manufacturer’s repair is completed at no charge, using the appropriate OEM parts and equipment. Whether your Eos needs a protective cover, a clock spring, an air bag inflator, or another approved remedy, our team can help you understand the next step and arrange service with confidence.

Start With a Free VIN Check

Begin by locating your vehicle identification number and contacting Larry H. Miller Volkswagen Tucson. We can check the VIN for open recalls, explain the applicable manufacturer remedy, and arrange a convenient visit. Bring the Eos to our service department even if you are uncertain whether a prior repair was completed, because the VIN check is free. If a remedy is open, schedule an appointment so our technicians can address it at no charge. Taking action now is a straightforward way to resolve recall concerns and keep your vehicle’s safety systems properly addressed.