Average Score (400 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

400 Ratings

4.8 Average

Models
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  • Klaudia B.05-17-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2025

  • Michael G.05-16-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Justin is great- professional, competent, friendly, thorough. Was able to schedule appointment on my desired day. Car was ready sooner than expected.

  • Thomas B.05-16-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Amazing service staff

  • Gailene Z.05-16-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Great service from Karl and he kept me informed. Unfortunately, parts took longer than expected to receive, but was quickly fixed when they arrived.

  • Jacob T.05-14-2025

    TYPE:ServiceMODEL:ArteonYEAR:2022

  • Mary K.05-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Super friendly staff! I appreciate everything- my Atlas looks fantastic!

  • Paulina G.05-12-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Justin from the service department completely solved my issue, I had purchased a new car from another dealership, dealt with them for weeks unable to fix my issue. Justin provided excellent customer service and was incredibly kind. I will only be going to the VW dealership moving forward!

  • Howard D.05-10-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

  • Danielle Y.05-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Tommy was great, so was Ruben. Tommy made sure to tell me what he did to help me set my garage to my Atlas and said if it didn’t work come back. Luckily what he did worked! Ruben so friendly and helpful.

  • Victor G.05-09-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    My car was scheduled for an oil change, and upon arrival, I am always greeted by staff. During this visit, the salesperson Victor Gunnells whom sold me my Jetta approached me to inquire about my visit and how my car was doing.