Average Score (375 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

375 Ratings

4.8 Average

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  • Tom P.05-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Competent service personnel. Good waiting area! Would return again.

  • Fred S.05-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Thank you for brining Tommy back as the service manager! He is honest, reliable and I trust him with my vehicle. He is the reason I continue to purchase VW’s for my wife and I. Please give him a raise!

  • Mackenzie T.05-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    No comments - always excellent customer service. I actually enjoy bringing my car in!

  • Arthur R.05-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Excellent service. It was good coordination from drop off to pickup when the job was finished.

  • Ulrich F.05-22-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Elizabeth T.05-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Amber G.05-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Very responsive and accommodating

  • Steve S.05-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Service dept did a good job

  • Richard A.05-19-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Originally over a month but when I called to complain why it was taking so long a new Service Adviser was assigned to me and he was very helpful

  • Richard M.05-19-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Routine replacement of defective warranty piece. In and out within time frame. SA took care of.