The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2018
Scheduling an appointment for an oil change was easy. Karl K.is the service manager I deal with. He knows what excellent service should be!! He is knowledgeable, professional, friendly, polite, and you are fortunate to have him represent your business. No pressure, and I appreciate that.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2023
I was very pleased with the service I received from Justin. He communicated clearly what I could expect and made sure to answer every one of my questions by addressing them with the service tech.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:TaosYEAR:2023
I was able to make an appointment on the same day I called. The other dealership could only book me two weeks from my call. This was important as a service light had been activated. Kudos to the dealership for being available. The staff was professional and helpful. I didn’t give 5 stars as a few days after my service a lo tire pressure warning appeared. I guess it is possible that something abnormal occurred to activate the warning, but it seems if the tire pressure was checked, there should be limited reasons for the alert.
TYPE:ServiceMODEL:BeetleYEAR:2018
Great service and people. Thanks
TYPE:ServiceMODEL:AtlasYEAR:2018
Good explanation of things
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
Good work. Just wish that I would of gotten the part that was taken from the car back
TYPE:ServiceMODEL:JettaYEAR:2023
I was allowed to make an appointment on the on-line calendar. I had to ask to receive a diagnostic test. A brief one was conducted. I needed a re-set of the computer and a faulty fuel item. I made an appointment to return the car for it to be fixed. I dropped my car off on a Wednesday morning AND IT WAS NOT UNTIL THURSDAY LATE AFTERNOON that you even looked at the car. No work started on it until Friday afternoon. I pose the question...what is the point of an appointment? I did not lose the use of my car (no loaner or offer of one) just to have it sit in a queue for 48 hours. I did not get the car back until Friday late afternoon. Totally unacceptable.
