TYPE:ServiceMODEL:TaosYEAR:2024
Average Score (375 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:ID.4YEAR:2021
When I received a recall letter for a software update I was told that the update as well as a recall for the door handles could be completed in one day. I scheduled an appointment for the next week. Since I was out of town my wife dropped off the car and when she did they told her it would be two to three days not one. She was also told that there were no loaners available. The car wasn’t actually ready for an entire week. The software update was the only thing done because although the door handle recall has a solution apparently the parts aren't available. So what should have been one day ended up being one week and my wife had no vehicle the entire time.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2019
I would like to commend Karl Kompe for always providing stellar customer service. Whether he’s busy writing up quotes or checking people in for service, he keeps a cool head, gives a kind word, and he remains professional.
TYPE:ServiceMODEL:ID.4YEAR:2021
The VWofA policy of scheduling, not an appointment, but an opportunity to get in the que is absurd.
TYPE:ServiceMODEL:ID.4YEAR:2021
Spectacular service! Karl took great care of us and went far above and beyond expectations. If the day comes when we need another car, and we still live in Tucson, we know where we will be going. Top of class for sure.
TYPE:ServiceMODEL:PassatYEAR:2020
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2021