Average Score (400 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

400 Ratings

4.8 Average

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  • Fred S.12-19-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Easy scheduling, clear description of work, price, greeting by General Manager (Steven), and great customer service (give Carl a raise!)

  • Arthur R.12-18-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Great service.

  • John M.12-16-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Jesus D.12-15-2024

    TYPE:SalesMODEL:JettaYEAR:2025

  • Amber F.12-14-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Customer service was excellent. Timing of actual labor was incredibly timely.

  • Clair K.12-13-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Venie D.12-06-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Because Karl, in service, stays on top of everything for his customers and makes it right.

  • Tru C.12-04-2024

    TYPE:ServiceMODEL:PassatYEAR:2018

    Prompt service and I was alerted to the fact my fuel pump was leaking. Work was done rather expediently.

  • Joshua G.12-03-2024

    TYPE:ServiceMODEL:JettaYEAR:2020

    I really enjoyed how easy it was to schedule a service. I didn't have to wait months to get an appt. Also, my service agent Justin was super nice and got my vehicle in and out of the service dept. within an hour. All was handled well and at a reasonable price.

  • Gloria R.12-03-2024

    TYPE:ServiceMODEL:JettaYEAR:2023