TYPE:ServiceMODEL:AtlasYEAR:2024
I would to commend your service dept at VW Larry H Miller. i have been treated so well by this team that my family and i feel a greatt sense of gratitude to them. Tom our mgr personally realized how serious of an issue we had with the car that he greeted us and our tow as did some other staff. We really felt your team cared about us and our bad experience with the vehicle. Syd bottomley helped speed up our rental contract to get us on our way. He was extremely professional and kind at the same time. He fully explained how the agreement worked and what i should expect. he also let me know that i have the car as long as i need and that was a relief. Justin Vario was my service drive mgr and he was awesome. he got me the loaner car so fast and he told me how this process would work and that he and Tom would deal with VW corp themselves and find my resolution. They called me in a few days with the resolution of my new engine. This was the first time i ever needed a tow or had an car breakdown issue. The team at VW Larry Miller could not have been more helpful and truly professional to help us. I let Tom know that he and his team made the difference for us and we will be proud and extremely comfortable to trust your service dept. I would also like to mention your receptionist whose name i forgot!! She was my first contact when car broke down and she could not have made me feel more confidant in you guys and such a scary and uncertain time for us. Thank you all and we are grateful!!!