Average Score (399 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

399 Ratings

4.8 Average

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  • Heather M.11-13-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    The Larry Miller Service Department is amazing! I was greeted promptly in the light and bright service foyer and paired with an Advisor named Justin. Justin was warm and friendly and really took the time to understand what was going on with my Jetta. He was very knowledgeable and explained the possible costs I might incur. He was great about keeping me updated on my car's status. When I picked my car up, I was greeted by Alazar (sp) who was very friendly and helpful. The professionalism and caring of the service department is what inspired me to purchase an extended warranty through Volkswagen instead of a thrid party company. Keep up the GREAT work!

  • Eric V.11-13-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    The service department personnel are just fine to work with. However, the vehicle itself has ongoing issues with the brakes and Volkswagen is completely dismissive of the continued issues. It is 100% a safety issue to have the brakes perform in the condition that they are.

  • Luis T.11-12-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Pamela K.11-10-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Fast and easy,every one was super polite and helpful Thanks

  • Ronald P.11-10-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Kurt D.11-09-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    I was very upside down on my id4, which was basically on its way to becoming a $50,000 paperweight. The team here worked with me to get me into a different vehicle, without increasing my payment too much h.

  • Guenther P.11-09-2024

    TYPE:ServiceMODEL:JettaYEAR:2022

  • Karen M.11-08-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

    Because this service department is the best and I've been to a lot of them. Karl my service manager was so kind and understanding, letting me know everything v that was being done, and what I needed to get . Also they cleaned my car so good, it means a lot to a 67 year old disabled person, who has trouble doing herself..nothing to improve

  • Jennifer P.11-08-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Took 2 hours for an inspection and oil change. would've liked it to be a little quicker. the people in the service department were good and explained things ok. the lobby to wait had a weird smell and there is water damage on the ceiling from a leak. It was freezing so I had no choice but to wait inside. I have athsma and reactive airway disease so I was worried for my lungs. Even outside where you leave and get your car I could see evidence of water leaks and mold from the vents. In such a nice dealership, I would expect it to be cleaner and have safer air to breathe. But no complaints on the mechanics/technicians.

  • David H.11-05-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

    The Service Center is great, the staff are knowledgeable and helpful, they don't offer products and services that you don't need, and try to get the service done as quickly as possible.