TYPE:ServiceMODEL:AtlasYEAR:2024
Average Score (375 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The service rep was very attentive, and kept me informed about the progress.
TYPE:ServiceMODEL:Jetta GLIYEAR:2020
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2019
Justin in Service was very clear about what I needed to do, and listened to my questions. The inspection showed a couple of other things to add, and I like the automated system where I could review all work and approve only what I wanted done at that visit. The Uber rides home and then back when the car was ready was very convenient and better than me sitting at the dealership for 4 hours.
TYPE:ServiceMODEL:JettaYEAR:2019
The Larry Miller Service Department is amazing! I was greeted promptly in the light and bright service foyer and paired with an Advisor named Justin. Justin was warm and friendly and really took the time to understand what was going on with my Jetta. He was very knowledgeable and explained the possible costs I might incur. He was great about keeping me updated on my car's status. When I picked my car up, I was greeted by Alazar (sp) who was very friendly and helpful. The professionalism and caring of the service department is what inspired me to purchase an extended warranty through Volkswagen instead of a thrid party company. Keep up the GREAT work!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
The service department personnel are just fine to work with. However, the vehicle itself has ongoing issues with the brakes and Volkswagen is completely dismissive of the continued issues. It is 100% a safety issue to have the brakes perform in the condition that they are.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Fast and easy,every one was super polite and helpful Thanks
TYPE:ServiceMODEL:ID.4YEAR:2023