Average Score (375 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

375 Ratings

4.8 Average

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  • Kurt D.11-09-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    I was very upside down on my id4, which was basically on its way to becoming a $50,000 paperweight. The team here worked with me to get me into a different vehicle, without increasing my payment too much h.

  • Guenther P.11-09-2024

    TYPE:ServiceMODEL:JettaYEAR:2022

  • Karen M.11-08-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

    Because this service department is the best and I've been to a lot of them. Karl my service manager was so kind and understanding, letting me know everything v that was being done, and what I needed to get . Also they cleaned my car so good, it means a lot to a 67 year old disabled person, who has trouble doing herself..nothing to improve

  • Jennifer P.11-08-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Took 2 hours for an inspection and oil change. would've liked it to be a little quicker. the people in the service department were good and explained things ok. the lobby to wait had a weird smell and there is water damage on the ceiling from a leak. It was freezing so I had no choice but to wait inside. I have athsma and reactive airway disease so I was worried for my lungs. Even outside where you leave and get your car I could see evidence of water leaks and mold from the vents. In such a nice dealership, I would expect it to be cleaner and have safer air to breathe. But no complaints on the mechanics/technicians.

  • David H.11-05-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

    The Service Center is great, the staff are knowledgeable and helpful, they don't offer products and services that you don't need, and try to get the service done as quickly as possible.

  • Cyrus C.11-04-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Reyes I.11-03-2024

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    I went in to test drive a manual transmission vehicle (I wasn’t really specific on which I wanted to try, I just wanted to see what a newer transmission felt like.) Anyways, Victor was extremely helpful and suggested a gti. I didn’t really want to try it because it sounded out of my price range but I tried it and fell in love! He worked with Devin (I think that’s his name) and Darrel and they got us approved which was amazing in itself because I really didn’t think I would be! Now I’m driving my dream car!

  • Belinda P.11-01-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    The team at Larry Miller was professional and very friendly as well as helpful.

  • Tru C.11-01-2024

    TYPE:ServiceMODEL:PassatYEAR:2018

    Always professional when visiting the store at all levels.

  • Anne B.11-01-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024