Average Score (400 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

400 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Kim I.09-09-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

  • Bryan H.09-08-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Always great service!

  • Ene R.09-08-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Lisa P.09-07-2024

    TYPE:ServiceMODEL:BeetleYEAR:2018

    I went for an ordinary oil change. Waited 2 hours for it. I also asked if my car was washed, which it states on the paperwork that it is included. I was told yes. When I got to my car, it was obvious that was not true. Did not want to deal with it then as I had been there so long.

  • Hilary P.09-05-2024

    TYPE:SalesMODEL:ID.4YEAR:2024

    Friendly staff, not pushy, answered all our questions.

  • Matthew K.09-01-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    The service department was friendly, especially Justin who checked me in. He understood my problem and that I was coming from out of town. The service seems well done and was done quickly

  • Luciano C.08-30-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Nanette M.08-30-2024

    TYPE:SalesMODEL:ID.4YEAR:2024

    They were very professional. However some things they told us incorrect.

  • Bradford R.08-29-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Rajesh H.08-27-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Professional and polite personnel.