Average Score (399 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

399 Ratings

4.8 Average

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  • Alexis B.07-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    I was treated with the upmost care and transparency during such a difficult time where quick action was required. I am so appreciative of my service advisor, Justin, he was absolutely amazing and so honest and professional. He truly demonstrated what I believe a brand like Volkswagen strives to be about. He made such a tough experience feel a little less stressful; knowing he would be honest, forthright and would make it a point to stay extra if needed just to make sure he get back in touch; I always knew he would! Thank you Justin for the experience and great care, and thank you Larry H Miller and team for helping me get through this difficult time and doing everything possible to get my car back on the road.

  • Guenther P.07-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2022

  • John D.07-01-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

  • Ana C.06-30-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    I chose a 5 star review because of the salesman that helped me out. He had the vehicle gassed up, detailed, prices figured out etc. Mac was the handsome gentleman that helped me out and got me into my brand new car !! Staff and finance managers were super helpful and made the process easy! Definitely love this dealership!!

  • Holly D.06-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Bradford R.06-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Matheus D.06-29-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Buying a car is always a stressful experience here. You never really know how much the dealer is screwing you. When you have a person that is willing to be transparent about the deal and treats you like a customer and not a money bag, it definitely helps. With that being said, at some moments I was treated like a customer, and at some other times I was a money bag. The financial managers were okay, but I can’t say the same about the salesperson. He had no knowledge of VW’s financial programs and was pushing to close for a deal most of the time. I ended up spending my entire day to close the deal, which in my opinion is not good.

  • Christie B.06-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    The service was completed as expected.

  • Finish L.06-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Great communication.

  • William C.06-27-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    All staff members we encountered were easy to work with and FRIENDLY. Thanks for the service