Average Score (399 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

399 Ratings

4.8 Average

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  • Daniel W.06-27-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

  • Warren H.06-25-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Everything was fast and I was kept informed about everything.

  • Randi W.06-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

  • Giovanni N.06-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Very quick and helpful service!

  • Claire H.06-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2022

    Didn't use my coupon, then just gave me lesser deal upon pointing this out. Wouldn't or didn't do a request to put undercarriage back on that was in trunk. Had plenty of time and charges high end for routine work.

  • Gena M.06-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Great service, the service guys met me at my car and explained everything they were going to do and called me with extras when needed. Seamless experience.

  • Vickie M.06-20-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Communication was prompt. Car was ready when promised.

  • Maria G.06-20-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Service members are informative

  • Tim H.06-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Time to complete with a scheduled appointment was lengthy. 3

  • Isaiah R.06-17-2025

    TYPE:SalesMODEL:AtlasYEAR:2025